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Evidence Guide: FNSIBK517 - Review insurance broking service performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSIBK517 - Review insurance broking service performance

What evidence can you provide to prove your understanding of each of the following citeria?

Establish system to review broking service performance

  1. Determine service parameters for performance review
  2. Establish measures of performance for service provision
  3. Establish data recording methods
  4. Design and implement monitoring system and record service performance data according to organisational policies and procedures
  5. Establish review schedule
Determine service parameters for performance review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish measures of performance for service provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish data recording methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and implement monitoring system and record service performance data according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish review schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review broking performance data

  1. Collate performance data according to planned outcomes
  2. Analyse data and establish achievement of planned outcomes
  3. Identify variations of performance against planned outcomes
Collate performance data according to planned outcomes

Completed
Date:

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Analyse data and establish achievement of planned outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify variations of performance against planned outcomes

Completed
Date:

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Determine action required

  1. Assess variations in performance and determine degree of required change
  2. Prepare and record action plan to accommodate changes once implemented, according to organisational policies and procedures
  3. Implement procedures to effectiveness of changes
Assess variations in performance and determine degree of required change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and record action plan to accommodate changes once implemented, according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to effectiveness of changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

review performance of service provided by an insurance broking organisation on at least three different occasions, and on each occasion analyse service results and develop an action plan to address required changes.

In the course of the above, the candidate must:

apply high level analysis, decision making, and review skills to confirm that service performance is in line with desired outcomes

review performance and conduct spot checks against service performance indicators.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

compliance requirements for brokers undertaking client servicing

organisational policies and procedures relating to reviewing insurance broking service performance

underwriting guidelines and authorities and their impact on organisational policies and procedures relating to client servicing

good practice and continuous improvement approaches in client service provided by insurance broking organisations

key performance indicators and key result areas for client servicing

marketing principles and practices in developing action plans for client servicing.